Eamonn Crowley
Chief Executive Officer
Eamonn Crowley
Eamonn brings to the Board extensive international banking, accounting, corporate treasury and leadership experience with a significant customer focus reflected in the Bank’s Purpose, Ambition and Strategy. Eamonn has 30 years+ banking experience. In addition to his tenure at PTSB since 2017, Eamonn’s experience encompasses the management of a significant retail banking growth agenda during his tenure as CFO in Santander Bank in Poland and as a member of the management board there for more than 10 years. Eamonn has extensive relevant stakeholder management experience with particular focus of building effective relationships with colleagues, regulators, government, and markets (shareholders, investors, analysts). In addition to his financial management credentials, Eamonn is an accomplished business leader manager who takes a broad perspective and has a deep commitment to both organisational culture and operational transformation for the benefit of key stakeholders such as shareholders, customers, colleagues and the long-term sustainable interests of the Bank. Eamonn has an MBA Smurfit Business School Certified Accountant (FCCA) and Member of Association of Corporate Treasurers ,Certified Bank Director LIB and has recently completed an Advanced Management Programme at Harvard Business School.
Claire Heeley
Head of Group Internal Audit
Claire Heeley
Claire, a Chartered Accountant with over 20 years’ experience, joined the Bank in 2021 as the Bank’s Head of Group Internal Audit from KPMG, where her most recent role was Managing Director, Risk & Regulatory Consulting. In this role Claire led major risk transformation projects and the delivery of internal audit services to a portfolio of financial services clients for over six years. Prior to her role as Managing Director, Risk & Regulatory Consulting, Claire held a number of senior roles including: Retail Division Audit Partner in the Group Internal Audit division of Bank of Ireland and Deputy Group Secretary of Bank of Ireland.
Internal Audit provides independent assurance to the Board over the adequacy and effectiveness of the governance, risk management and control processes in operation across the Bank. Claire is a regular attendee at Group Executive Committee meetings but, in accordance with good governance practice, has no voting rights. Claire has a direct reporting line to the Chairman of the Board Audit Committee.
Barry D’Arcy
Chief Financial Officer – Executive Director
Barry D’Arcy
Barry was appointed CFO and Executive Director in February 2025, having joined the Bank as CRO in October 2023. Prior to joining PTSB, Barry was Chief Risk Officer and an Executive Director at KBC Bank (Ireland).
Barry is a CIMA Fellow and Chartered Global Management Accountant (FCMA, CGMA), a finance and risk professional with significant banking and leadership experience having worked in the Commercial and Retail Banking sector in Ireland for more than 15 years. Barry brings a wealth of financial, risk, commercial, strategic, operational and regulatory knowledge to the Bank together with experience in delivering large complex programmes successfully.
Patrick Farrell
Chief Retail Banking Officer
Patrick Farrell
Patrick joined the Bank in December 2018 as Retail Banking Director. Patrick has over 25 years’ experience across the banking industry holding a variety of senior management roles in Strategy, Product and Proposition Development, Marketing, Private Banking and Retail Sales and Service Distribution. In his role as Chief Retail Banking Officer, Patrick has responsibility for the commercial performance of the retail banking business including sales strategy and service provision to PTSB customers through the following channels: Branch, Direct, Digital, Broker, Mobile Mortgages, Private Banking, Business Banking and Asset Finance.
The Retail Banking Division is responsible for all sales and service channels and the Bank’s Channel Strategy. The Function has multi-channel oversight across sales and service with a focus on improving customer experience, meeting customer needs and wants, enabling income growth and delivery. The division closely collaborates with the Customer and HR Team on customer propositions and experience.
Leontia Fannin
Chief Sustainability & Corporate Affairs Officer
Leontia Fannin
Leontia joined PTSB in 2018 as Head of Corporate Affairs and Sustainability and has over twenty years’ experience in Corporate Affairs, Reputation Management, Colleague Communications, Sponsorships, Corporate Social Responsibility and Sustainability. In her previous role as part of the Bank’s Senior Leadership Team, she led out on a number of the Bank’s key strategic initiatives, including PTSB’s reputation management, sponsorship and sustainability programmes.
In the role of Chief Sustainability & Corporate Affairs Officer and as a member of PTSB’s Executive Committee, Leontia is responsible for building and proactively managing the Bank’s Corporate Affairs Strategy alongside responsibility for PTSB’s Corporate Social Responsibility and Sustainability strategies.
Tom Hayes
Chief Technology & Innovation Officer
Tom Hayes
Tom is an experienced business change and IT leader with wide experience of Digital and Technology enabled transformation. Tom joined the Bank in 2017 from AIB where he had worked since 1992, and where he was most recently Head of Digital Transformation Delivery. Tom has held various senior technology leadership roles including: Head of Customer Engagement Technology, AIB Digital and Group Head of IT Infrastructure & Operations.
Group Technology has responsibility for the development and implementation of the Bank’s Technology strategy, the implementation of the Digital Transformation roadmap and the full portfolio of IT Change Delivery. This involves close collaboration with the Retail Banking and Group Operations teams to design and deliver on the Bank’s Digital Transformation. The Division also has responsibility for the day-to-day critical operations and protection of technology enabled customer services.
Ger Mitchell
Chief Customer & People Officer
Ger Mitchell
Ger is the Chief Customer & People Officer and has been a member of the Executive Committee since 2012. Ger is an experienced commercial leader who has held a number of senior retail, commercial and customer roles prior to his appointment as HR Director in 2017. In 2020 Ger’s role was expanded to include ‘Corporate Development’ which brought the strategic disciplines of; marketing, brand, corporate affairs, customer experience, sustainability and communications together with organisation design, talent development, people experience and culture evolution. In his current role, Ger is responsible for the development and implementation of all aspects of the Bank’s Customer and People Strategy, including the Bank’s Commercial strategy, Customer Enablement strategy, Product strategy, Marketing, Brand and Sponsorships strategy, as well as the Bank’s Talent, Reward, Learning and Culture strategies. Ger is A Certified Bank Director and holds a MSC in Business Management.
Fiona McMahon
Chief Risk Officer
Fiona McMahon
Fiona joined the Bank in January 2025 as Head of Risk and was appointed Chief Risk Officer later that year. Prior to joining PTSB, Fiona was Chief Risk Officer and Director of Compliance at Ulster Bank Ireland DAC. Before that, she spent 17 years at the Central Bank of Ireland, where she held several senior roles and ultimately served as Head of Division – Banking Supervision.
Fiona is a Fellow of Chartered Accountants Ireland and a Certified Bank Director. Fiona brings extensive risk, regulatory, financial services, strategic and operational knowledge to the role, with over two decades of experience in financial services. As Chief Risk Officer, Fiona is responsible for the leadership of Group Risk and oversight of the Bank risk management activities across all risk types.
Peter Vance
Chief Operations Officer
Peter Vance
Peter joined the Bank as Chief Operations Officer in 2021 from AIB, where his most recent role was Head of Customer Services. In this role, Peter was responsible for leading multiple activities in both Ireland and the UK including; including; Payments, Treasury services, Financial Crime, SME Lending and the Customer Service Centre. Prior to his role as Head of Customer Services, Peter held a number of other senior executive positions at AIB including; Head of Payments, Cards and Treasury Services, Head of Payments and Head of Payments Transformation.
Group Operations encompasses Banking Operations, Collections & Recoveries and other key functions. The business unit is focussed on consolidating, standardising and simplifying activity so as to enable the Bank to deliver an exceptional customer experience, while also generating efficiencies.
Andrew Walsh
Chief Legal Officer
Andrew Walsh
Andrew has extensive legal advisory experience, in both private practice and in-house roles. Andrew joined the Bank in 2014 and became a member of the Executive Committee in 2015. Prior to joining the Bank, Andrew was a partner in a leading corporate Irish law firm, where he worked for over 10 years. While in private practice, Andrew advised a number of Irish and international banks and financial services institutions.
In his role as Legal Counsel, Andrew leads the Bank’s Legal function. The Legal function is responsible for overseeing all legal aspects of the Bank’s business, as well as inputting into the Bank’s strategic decisions and identified growth opportunities. The Legal function also provides support to ensure that the Bank’s operations, products and service strategies are designed to consistently adhere to legislative/regulatory requirements and best practice.