Your Questions

No. Following the change in name of the Company in May 2012, all share certificates in the name of Irish Life & Permanent Group Holdings p.l.c. remain valid.

Link Registrars Limited
Suite 149,
The Capel Building,
Mary’s Abbey,
Dublin 7,
D07 DP79,
Ireland

Telephone: 01 553 0050 (from outside the Republic of Ireland +353 (0) 1 553 0050)
Facsimile: 01 224 0700
Email: [email protected]

At an EGM held on 15 December 2009, IL&P Shareholders approved a scheme of arrangement that saw a new group holding company called Irish Life & Permanent Group Holdings plc (IL&PGH) replace Irish Life & Permanent plc as the company listed on the Irish and London Stock Exchanges. This re-organisation took effect in mid January 2010 and new share certificates were issued to shareholders at the end of January 2010 to replace the old ones. The exchange was carried out on a one for one basis, so shareholders received the same number of shares in IL&PGH that they previously held in IL&P. Shareholders were also instructed to destroy any old IL&P share certificates as these were no longer valid.

If you were a shareholder of Irish Life & Permanent plc on 15 January 2010 and did not receive a new share certificate in IL&PGH, you should arrange to contact Link Registrars using the details below.

If the share certificates you querying are in the name of Irish Life plc, please go to question 14.

Link Registrars Limited
Suite 149,
The Capel Building,
Mary’s Abbey,
Dublin 7,
D07 DP79,
Ireland

Telephone: 01 553 0050 (from outside the Republic of Ireland +353 (0) 1 553 0050)
Facsimile: 01 224 0700
Email: [email protected]
www.revenue.ie

Please download the Change of Address form and send it to Link Registrars, quoting:

• Your name as it is recorded on the Register of Shareholders
• Full details of both your old and new addresses
• Your investor code (which can be found on your share certificate or dividend counterfoil).

The form must be signed by at least the first named shareholder where indicated.

In the case of a corporate shareholder, the Change of Address form should be signed by the appropriate authorised signatory, and the capacity of the signatory must be stated.

Alternatively, if you are unable to download the form, please contact the Link Registrar's Helpline (number below) and they will send you out a form in the post. You may also advise us of your new address in writing without the use of the standard form by providing all the information that is required.

Link Registrars Limited
Suite 149,
The Capel Building,
Mary’s Abbey,
Dublin 7,
D07 DP79,
Ireland

Telephone: 01 553 0050 (from outside the Republic of Ireland +353 (0) 1 553 0050)
Facsimile: 01 224 0700
Email: [email protected]

• Firstly, what are the advantages of having a dividend paid by to your bank account?
  • It ensures receipt of your dividend in any designated bank account on the payment date, thus maximising interest.
  • It ensures receipt of dividends even if changes of address have not been notified to Link Registrars.
  • The risk of misappropriation is minimised. It saves you the need to lodge the dividend cheque into a bank account.

  Please download a dividend mandate form and send it to Link Registrars, with:

  • Your name as it is recorded on the Register of Shareholders.
  • Your investor code (which can be found on your share certificate or dividend counterfoil).
  • The form signed by all the shareholders where indicated.

  When completing the form, please take particular care that the bank sort code and bank account number (or roll number if your account is held at a Building Society) are correct. The form should then be sent to Link Registrars for processing.

  In the case of corporate shareholders, the mandate form must be stamped by your Bankers, and must have been signed by the appropriate number of authorised signatories. The capacities of the signatories must be stated.

  Alternatively, if you are unable to download the form, please contact the Link Shareholder Helpline (number below) and they will send you out a form.

  Link Registrars Limited
  Suite 149,
  The Capel Building,
  Mary’s Abbey,
  Dublin 7,
  D07 DP79,
  Ireland

  Telephone: 01 553 0050 (from outside the Republic of Ireland +353 (0) 1 553 0050)
  Facsimile: 01 224 0700
  Email: [email protected]

Write to Link Registrars to notify them that the share certificate(s) is/are missing. You should state:

If you do not know the number(s) of the missing certificate(s) please provide the number(s) of the certificates still in your possession. Please also state if the certificate(s) is/are lost or stolen. Your letter must be signed by at least one of the shareholders. Link Registrars will send you a formal Letter of Indemnity for completion.

The Letter of Indemnity should be signed and returned to Link Registrars, together with two original utility bills, not more than 6 months old. If you are unable to provide these please supply one document from list A and one document from List B. Where a document appears in List A and List B, it may only be used as one source of evidence and it may not be used to verify both the name and address. The form must be signed by at least the first named shareholder where indicated.

List A
(i) A current signed Irish passport
(ii) A current full Irish / EU driving licence
(iii) A benefits book or original notification letters from the relevant benefits agency confirming the right to benefits
(iv) Residence permit that is issued by the Department of Foreign Affairs to EU nationals on sight of their own country passport
(v) Most recent Revenue Commissioners Notice of Coding for Income Tax purposes or some other Inland Revenue notification (excluding P45 and P60)

List B
(vi) A utility bill or bank statement (except mobile phone bill) which is not more that 3 months old
(vii) A current full Irish / EU driving licence
(viii) Confirmation from electoral register / voters roll (held in local post offices, Garda Siochana Stations or Public Libraries
(ix) Local authority tax bill (valid for the current year), council rent card or tenancy agreement, benefits books
(x) Solicitor's letter confirming recent house purchase or land registry confirmation together with documentary evidence of the previous address.

An administration will be charged for the work involved in updating the register to reflect that the certificate(s) is/are missing and for issuing the Letter of Indemnity. A cheque for the relevant amount, made payable to Link Registrars (Ireland) Limited, should be sent with completed indemnity form. If the certificate(s) is/are found after the Letter of Indemnity has been issued, the administration fee will still apply.
Please note that any transfers/sales using a certificate as cover where the certificate has been reported lost/stolen will be rejected, unless the Letter of Indemnity is returned with a letter confirming that the certificate has been found and enclosing payment for the administration fee. The register will then be amended to reflect that the certificate(s) has/have been found.

Note that the Indemnity form must be counter-signed by an insurance company that provides a countersigning service.

Where the value of the missing shares is under €125 all fees will be waived.

Once the completed Letter of Indemnity, supporting documentation and cheque for the relevant fees are returned to Link Registrars, a replacement certificate will be issued to the address stated on the share certificate, unless instructed otherwise.

Please click here to view the fees charged for this service.

Link Registrars Limited
Suite 149,
The Capel Building,
Mary’s Abbey,
Dublin 7,
D07 DP79,
Ireland

Telephone: 01 553 0050
(from outside the Republic of Ireland +353 (0) 1 553 0050)

• Please write to Link Registrars, stating:
  
  • You are a shareholder of permanent tsb Group Holdings plc
  • Details of the Tax Voucher that you want replaced
  • Your full name and address
  • Dividend payment date(s)

  Please click here to view the fees charged for this service.

  Link Registrars Limited
  Suite 149,
  The Capel Building,
  Mary’s Abbey,
  Dublin 7,
  D07 DP79,
  Ireland

  Note: Details of dividend withholding tax (DWT) paid since 03/12/1999 are available online. Please go to Online Services to get details of your personal dividend payments.

• Please write to the company's registrars, Link Registrars, giving details of the dividend cheque that you require to be replaced ensuring that you give permanent tsb Group Holdings plc as the name of the Company in which you are a shareholder and your full name and address. The Registrars will require a fee in respect of their administration costs. The fee payment (made payable to Link Registrars) must be included with your letter.
  

  Please click here to view the fees charged for this service.

  Link Registrars Limited
  Suite 149,
  The Capel Building,
  Mary’s Abbey,
  Dublin 7,
  D07 DP79,
  Ireland

Please return any uncashed Irish pound cheques to Link Registrars to obtain a replacement in euro.

Please click here to view the fees charged for this service.

Link Registrars Limited
Suite 149,
The Capel Building,
Mary’s Abbey,
Dublin 7,
D07 DP79,
Ireland

permanent tsb Group Holdings plc is not permitted to give dealing advice to shareholders, or to sell shares on their behalf. You should contact your financial adviser or stockbroker in this regard.

In order to carry out a private share transfer, you should:

(a) download and complete a Stock Transfer form,
(b) arrange for the payment of stamp duty due to the Revenue (if appropriate), and
(c) send the completed stock transfer form to Link Registrars with the share certificate(s) covering at least the number of shares to be transferred.

The form will need to show the following information:

Link Registrars Limited
Suite 149,
The Capel Building,
Mary’s Abbey,
Dublin 7,
D07 DP79,
Ireland

Telephone: 01 553 0050 (from outside the Republic of Ireland +353 (0) 1 553 0050)
Facsimile: 01 224 0700
Email: [email protected]

• Full name and address details for both transferor (the old owner(s) and transferee (the new owner(s))
• Signature(s) of all the transferor(s)
• The name of the company, i.e. permanent tsb Group Holdings plc
• The type of share, i.e. ordinary shares in permanent tsb Group Holdings plc, and the amount to be transferred in both words and figures
• The date of transfer
• Stamp duty paid or exemption claimed

Dependent upon the type of shareholding (sole or joint holdings) certain documentation is required to amend the share register on the death of a shareholder. You should write to Link Registrars (address below) stating:

And enclose one of the following:

If the account was held solely in the name of the deceased:

If the account was held jointly with another person then enclose:

Link Registrars Limited
Suite 149,
The Capel Building,
Mary’s Abbey,
Dublin 7,
D07 DP79,
Ireland

• Full name of the shareholder, as shown on the deceased's share certificate
• Name of the company, i.e. permanent tsb Group Holdings plc, in which they held shares
• Original or court attested copy of an Irish Grant of Probate or Letters of Administration
• For English, Northern Irish, Welsh and Scottish residents, an original or court attested copy of an Irish Grant of Probate or Letters of Administration
• Alternatively, if Irish Probate (or the equivalent) is not being sought due to the small value of the estate, you can apply in writing to the Registrars to use our Small Estate Procedure, which is discretionary
• Original Death Certificate
• Share certificate(s) for amendment

In general, dividends paid and other distributions made by Irish resident companies are liable to a dividend withholding tax (DWT) at the standard rate of income tax, 20% as from January 2002. Where it applies, DWT is deducted by the company from the gross dividends paid in cash or as new units of ordinary stock issued in lieu of the cash dividend and is paid over by the company direct to the Revenue Commissioners. Exemptions can be obtained by non-residents of Ireland and certain categories of Irish resident shareholders. You should refer to your tax advisor or the Irish Revenue Commissioners for further information.

DWT Section
Office of the Revenue Commissioners
St Conlon's Road
Nenagh
Co Tipperary
Ireland

Telephone: 067 33533 (from outside the Republic of Ireland +353 67 33533)
Facsimile: 067 33822
Email: [email protected]

www.revenue.ie

Private Shareholders:

Please write to Link Registrars, giving:

Please enclose:

An original Marriage Certificate or Deed Poll

Or

A copy of a statutory declaration is also acceptable if it bears both your old and new signatures.

If a married woman wishes to revert to her maiden name after divorce we require:

A copy of the decree absolute together with her marriage certificate (to confirm her maiden name).

Or

A copy of the decree absolute together with her birth certificate if the marriage certificate is not available.

Please ensure that you give your old name in exactly the form in which it is recorded on the Register of Shareholders - this can be seen on your share certificate or dividend counterfoil.

Corporate Shareholders

Please write to Link Registrars enclosing an original or certified copy of the Certificate of Incorporation on Change of Name.

Link Registrars Limited
Suite 149,
The Capel Building,
Mary’s Abbey,
Dublin 7,
D07 DP79,
Ireland

Telephone: 01 553 0050 (from outside the Republic of Ireland +353 (0) 1 553 0050)
Facsimile: 01 224 0700
Email: [email protected]

• The name(s) of the company(ies) in which you hold shares
• Full details of both your old and new names
• Your Investor Code - which can be found on your share certificates or dividend counterfoil

permanent tsb Group Holdings plc does not currently offer the option of having dividends paid in the form of new shares. This is also known as a scrip dividend. Dividends can only be paid in form of cash.

Following the merger of Irish Life plc & Irish Permanent plc in 1999 all Irish life plc shares were converted to Irish Life & Permanent plc shares (1 Irish Life share = 0.6085 IL&P shares).

If you have an Irish Life plc certificate that was not replaced, please contact Link Registrars who will forward the necessary documentation to have a new share certificate issued to you.

Link Registrars Limited
Suite 149,
The Capel Building,
Mary’s Abbey,
Dublin 7,
D07 DP79,
Ireland

Telephone: 01 553 0050 (from outside the Republic of Ireland +353 (0) 1 553 0050)
Facsimile: 01 224 0700
Email: [email protected]

permanent tsb Group Holdings plc does not operate a share dealing service. If you wish to buy or sell shares, you should contact a stockbroker or other dealing agent.

A full list of stockbrokers is available on the Irish Stock Exchange website.

permanent tsb Group Holdings plc in association with Link Registrars offer shareholders of PTSBGH a range of online services:

To find out more please go to My Shareholding.

• Account enquiry
• Personal dividend history
• Share transaction history